suji

As people have already said, it's a problem with DHL, not with amazon.jp. If you can you should avoid DHL and pick another shipping service, because they are known to do major fuckups.

I had several problems with their service, no matter where the parcel came from. One time I got an expensive shipment from tunisia that they simple hold in their customs for two months, asking us to provide bills of the product we didn't have because it was some self made baking goods that my relatives sent as a gift to me. But the assholes over dhl wanted to get some precious money so they were adamant about getting the papers. We couldn't provide them, so they sent the parcel back to my relatives and they had to pay the return costs!

They also didn't deliver some parcels and claimed either that I wasn't at home (even though I was) or that the adress on the parcel was wrong (even though it was written on it correctly and in big letters!). The truth is that the people at DHL only care for profit and are lazy af.

call dhl and escalate this shit until they hook you up w. a local branch manager who will give you a form that you can fill to pick up stuff at your local office instead of waiting for courier who typically only drives once a day in the mornings; if you're lucky and/or persistent they'll refund shipping costs too but i won't be counting on that

if you want a cool story i once had to wait for about 10 biz days for a shipment from cali to vancouver because some logistic genius routed it through montreal and it got stuck in the customs which didn't happen b4/after lol, I was so PISSED

@Seimeisen lol yeah that was what I was suggested to do the next time I had a DHL shipment; i should probably do that for USPS tho, i get slips up the ass x) fortunately i hardly even use dhl except for amazon shipments when it's the only method, so i guess i have to cut that off